Software Support Specialist

Louisville, KY
Full Time
Information Services
Entry Level
Software Operations Specialist
(Property Management Systems – Corporate Office Role)

Ready to Take Your Property Management Experience to the Next Level?
If you’ve worked onsite in multifamily and know firsthand how critical systems like Yardi are to daily operations, this is your opportunity to grow your career at the corporate level.
At NTS, we’re looking for someone with property management experience who understands how our onsite teams operate — and wants to support them from a broader, company-wide perspective.
This is an ideal role for a Leasing Professional, Assistant Manager, or Property Manager who enjoys the systems side of the business and wants to expand into operations and technology support.
Why You’ll Love This Role
  • Move from onsite operations to a corporate support role
  • Use your property management knowledge in a new way
  • Predictable office schedule (no weekends or resident emergencies)
  • Expand your experience with Yardi and other enterprise systems
  • Gain exposure to system administration and business operations
  • Be the go-to resource that helps communities succeed
Our Information Services team plays a key role in keeping our properties running smoothly. You’ll work directly with onsite teams, helping them troubleshoot, optimize processes, and get the most out of the systems they use every day.
What You’ll Do
  • Support onsite teams with property management and accounts payable software
  • Serve as a liaison between our communities and software providers (Yardi, Avid, etc.)
  • Respond to and resolve help desk requests
  • Assist with user setup, permissions, and system configuration
  • Help identify process improvements within property systems
  • Participate in training and development related to software systems and databases
What We’re Looking For
  • Multifamily property management experience strongly preferred
  • Yardi experience highly preferred (other property software experience also valuable)
  • Strong understanding of onsite operations and workflows
  • Comfortable assisting others via phone, email, and Teams
  • Detail-oriented and solutions-focused
  • Proficiency with Microsoft Office 365
  • Basic accounting knowledge is a plus
If you’ve ever been the person onsite that everyone goes to with system questions, this role may be a natural next step.
What We Offer
  • Competitive pay and full benefits package
  • Medical, dental, and vision insurance
  • Generous paid holidays — including your birthday off
  • Professional development and system training
  • A collaborative, team-oriented corporate environment

NTS is an Equal Opportunity Employer.

 
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